Regulatory complaints data
At Invesco Perpetual we strive to provide you with excellent service and we welcome any comments, be they positive or negative, as to how we might improve. If you have any such comments please call us on 0800 085 8677 or write to the Head of Client Services at Invesco Perpetual Administration Centre, PO Box 11150, Chelmsford, CM99 2DL, UK.
If you choose to make a complaint we will treat it seriously, investigate it thoroughly and commit to treating you fairly and reasonably.
Below is our Complaints Report for the period from 1 January 2017 to 30 June 2017. This data is published in accordance with the Financial Conduct Authority regulations.
Complaints publication report
Firm name: Invesco Fund Managers Limited
Group: Invesco Ltd
Period covered in this report: 1 January 2017 to 30 June 2017
Trading name: Invesco Perpetual
||Number of complaints opened per 1000 client accounts
||Number of complaints opened
||Number of complaints closed
||Percentage closed within 3 days
||Percentage closed after 3 days but within 8 weeks
||Main cause of complaints opened
||Other general administration / customer service
In order to add some context to these numbers we provide further data below regarding the size of our Invesco Fund Managers Limited's business.
Total assets under management: £7.58bn
Number of client accounts: 331,868
Number of clients: 294,515
All data sourced from Invesco Fund Managers Limited as at 30 June 2017.