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Regulatory complaints data

At Invesco Perpetual we strive to provide you with excellent service and we welcome any comments, be they positive or negative, as to how we might improve. If you have any such comments please call us on 0800 085 8677 or write to the Head of Client Services at Invesco Perpetual Administration Centre, PO Box 11150, Chelmsford, CM99 2DL, UK.

If you choose to make a complaint we will treat it seriously, investigate it thoroughly and commit to treating you fairly and reasonably.

Below is our Complaints Report for the period from 1 July 2016 to 31 December 2016. This data is published in accordance with the Financial Conduct Authority regulations.

Complaints publication report

Firm Name: Invesco Fund Managers Ltd (IFML)

Group: Invesco Limited

Period Covered: 1 July 2016 to 31 December 2016

Branding name: Invesco Perpetual

Product group Number of complaints opened per 1000 client accounts Number of Complaints opened Number of Complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 2.24 810 770 31.42% 67.14% 28.57% Other general administration / customer service

 

In order to add some context to these numbers we provide further data below regarding the size of our IFML business. 

Total Assets Under management: £7.63bn

Number of clients: 361,559

All data sourced from Invesco Fund Managers Limited as at 31 December 2016.