Regulatory complaints data
At Invesco Perpetual we strive to provide you with excellent service and we welcome any comments, be they positive or negative, as to how we might improve. If you have any such comments please call us on 0800 085 8677 or write to the Head of Client Services at Invesco Perpetual Administration Centre, PO Box 11150, Chelmsford, CM99 2DL, UK.
If you choose to make a complaint we will treat it seriously, investigate it thoroughly and commit to treating you fairly and reasonably.
Below is our Complaints Report for the period from 1 July 2016 to 31 December 2016. This data is published in accordance with the Financial Conduct Authority regulations.
Complaints publication report
Firm Name: Invesco Fund Managers Ltd (IFML)
Group: Invesco Limited
Period Covered: 1 July 2016 to 31 December 2016
Branding name: Invesco Perpetual
||Number of complaints opened per 1000 client accounts
||Number of Complaints opened
||Number of Complaints closed
||Percentage closed within 3 days
||Percentage closed after 3 days but within 8 weeks
||Main cause of complaints opened
||Other general administration / customer service
In order to add some context to these numbers we provide further data below regarding the size of our IFML business.
Total Assets Under management: £7.63bn
Number of clients: 361,559
All data sourced from Invesco Fund Managers Limited as at 31 December 2016.