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Frequently asked questions

Find answers to our frequently asked questions

Question

Answer

Am I able to view investments held in a joint account through the Online Valuation Service?

Yes, if you are the primary holder on the account, but not if you are a secondary holder.

Read more about viewing joint holdings

Can I buy, sell or switch through the Online Valuation Service?

Our Online Valuation Service is non-transactional. We do not currently offer a service through which you can buy, sell or switch holdings online.

Read more about buying, selling and switching

Can I cancel my ICVC investment?

If you've invested through an authorised Financial Adviser (and received advice on the transaction) you will usually have the option to cancel your ICVC investment for up to 14 days after you receive a cancellation form.  

If you don't invest through an authorised Financial Adviser, you won’t have cancellation rights.

Read more about cancelling ICVC investments

Can I cancel my ICVC ISA investment?

If you've invested through an authorised Financial Adviser (and received advice on the transaction) you will usually have the option to cancel your ICVC ISA investment for up to 14 days after you receive a cancellation form.

If you don't invest through an authorised Financial Adviser, you won’t have cancellation rights.

Find out more about cancelling ICVC ISAs

Can I have the proceeds from the sale of my ICVC investment paid into a bank account?

Yes. We can pay your sale proceeds directly into a personal bank account in your own name or a joint account which includes your own name, or in the case of joint holders, in the name of the first named holder, or a joint account which includes their name, subject to satisfactory verification of your/the first named holder’s bank details, normally on the third business day after we carry out your instructions.

Can I have the proceeds from the sale of my ICVC investment paid to a third party?

No. We don’t make payments to anyone other than you, or in the case of joint account holders, to the first named holder. We believe that by making payments to in this way, we’re helping to protect your account(s) against any fraudulent activity.

We’ll send you your sale proceeds by cheque to your registered address, payable only to you, or in the case of joint holders to the first named holder; or directly to a personal bank account in your own name or a joint account which includes your own name (or in the case of joint holders, a personal account in their name or a joint account which includes their name), subject to satisfactory verification of your bank details, normally on the third business day after we carry out your instructions.

In the case of the Invesco Perpetual Money Fund, the proceeds will normally be sent to you/the first named holder on the first business day after we carry out your instructions.

Can I sell my ICVC in order to invest in an ICVC ISA?

You can switch your ICVC investment into an ICVC ISA at any time, subject to the relevant ICVC ISA subscription limits.

You need to complete an ‘ICVC ISA application form’ and return it to us with a covering letter, stating which of your ICVC investments you wish to switch into an ICVC ISA.

Our address is:
Invesco Perpetual Administration Centre
PO Box 11150
Chelmsford
CM99 2DL
UK

Read more about switching into an ICVC ISA

Can I share my site or Online Valuation Service login details with others?

No. For security reasons, we ask that each site user has their own unique login and that this is not shared with anyone else.

Can your company provide financial advice?

We're not authorised to give financial advice. If you’re looking for guidance we strongly recommend you talk to an authorised Financial Adviser.

To find a Financial Adviser, visit www.unbiased.co.uk.

How can I update my email address on the site?

If you haven't registered for online valuations, simply log in and click the Your account link at the top of the page. In the tools panel on the right hand side is the Account settings link. Clicking this will prompt you to re-enter your login details for security reasons. Once on the account settings page, you will be able to amend your email address.

If you have registered for online valuations, contact us on 0800 085 8677 and we'll be able to assist.

How do I ensure I have the correct audience type selected?

Our website uses different audience types to ensure we show you the most relevant and suitable content for you.

You can check which audience type you have selected at any time by looking at the top right of every page.

Read more about the different audience types

How do I invest in a 2017/2018 ICVC ISA investment?

You can invest in an ICVC ISA by sending us your completed application form, or where you are investing a lump sum, you can also invest over the telephone. We don’t currently offer the facility to deal online.

An entry charge of 5% (on the amount invested) is normally made for each investment into the funds (except the Invesco Perpetual Money Fund where there is no entry charge). The entry charge is currently discounted by 2% for ICVC ISA investments. 

Read more about how you set up a 2017/2018 ICVC ISA investment

How do I make a complaint?

If you have a complaint relating to your account, please write to the Head of the Contact Centre at Invesco Perpetual Administration Centre PO Box 11150, Chelmsford, CM99 2DL, UK.

If your complaint is not resolved by us to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service at Exchange Tower, London E14 9SR, UK. Visit External link icon www.financial-ombudsman.org.uk for more details of this service.

How do I set up a Direct Debit for my ICVC?

You can set up a Direct Debit to make payments into your regular savings plan by completing an ICVC application form and returning it with a cheque, made payable to "Invesco Fund Managers Limited", for the first payment. The cheque must be from the same bank or building society account as your Direct Debit.

Read more about setting up Direct Debits

How do I set up an ICVC investment?

You can set up a new ICVC account by sending us your completed ICVC application form.

Find out how to set up an ICVC investment

How do I set up fund price alert emails?

To set up fund price email alerts, make sure you have registered for the site and are logged in, then select ‘Email settings’ under the Tools menu on 'Your account'.

You can then subscribe to receive daily fund price alerts by email for our ICVCs and offshore funds. Please note, this service is not available for our investment trusts as they are listed on the stock exchange and their prices can change throughout each business day.

How do I stop alert emails from being sent to me?

You need to be logged in to subscribe or unsubscribe to email alerts. Visit Your account and click the 'Email settings' link in the tools panel on the right hand side. On the Email settings page, you will be able to unsubscribe to any emails you no longer wish to receive.

How do I stop the Direct Debit for my ICVC?

You can stop your Direct Debit at any time by writing to us with your signed instructions.

You should allow at least three business days before your usual collection date so that the Direct Debit is stopped before it would normally collect.

Please send your instructions to our correspondence address below:

Invesco Perpetual Administration Centre
PO Box 11150
Chelmsford
CM99 2DL
UK

How do I switch my ICVC funds?

You can switch your ICVC funds at any time by telephone, post or fax, depending on your investment.

Read more about how you can switch your ICVC funds

How do I switch my ICVC ISA funds?

You can switch your ICVC ISA funds at any time by telephone, post or fax, depending on your investment.

Read more about how you can switch ICVC ISA funds

How do I switch my Invesco offshore funds?

You can switch your Invesco offshore funds by returning your completed  'Switch Order Pro Forma Dealing Instruction'.

This can either be posted or faxed to us:

  • Post:
    Invesco Transfer Agency
    C/O International Financial Data Services (Ireland) Limited
    78 Sir John Rodgerson's Quay
    Dublin 2, Ireland
  • Fax:
    +353 1 439 8200

Alternatively, you can place your switch deal by calling us on +353 1 439 8100

Telephone calls may be recorded.

Read more about switching

How do I switch my Invesco Perpetual cash ISA to an Invesco Perpetual stocks and shares ISA?

Investments in the Invesco Perpetual cash ISA can be transferred to an Invesco Perpetual stocks and shares ISA.

Read more about how you can switch

How do I top up my 2017/2018 ICVC ISA?

You can top up your ICVC ISA investment during the tax year by sending us your completed 'ICVC ISA application form', enclosing a cheque, made payable to "Invesco Fund Managers Ltd Client a/c". 

Read more on how to top up your ICVC ISA investment

How do I top up my ICVC investment?

You can top up your ICVC investment at any time by sending us your completed ICVC application form. You can also top up your ICVC investment by calling us on 0800 085 8677, Monday to Friday, between 8.30am and 6pm.

Find out how to top up ICVCs

How do I top up my Invesco offshore fund?

You can top up your investment by sending us a signed written instruction, including confirmation that you have been provided with the most recent fund and share class specific Key Investor Information Document(s).

This can either be posted or faxed to us:

  • Post:
    Invesco Transfer Agency
    C/O International Financial Data Services (Ireland) Limited
    78 Sir John Rodgerson's Quay
    Dublin 2, Ireland
  • Fax:
    +353 1 439 8200

Alternatively, you can top up your investment by calling us on +353 1 439 8100. Please note that you must confirm that you have been provided with the most recent fund and share class specific Key Investor Information Document(s) when investing by phone.

Telephone calls may be recorded.

You can only top up your investment once your account is open and the initial application for shares has been accepted.

Read more on how to top up your Invesco offshore fund

How do I transfer my ISA with another ISA manager to Invesco Perpetual?

You can transfer your ISA investment from another ISA manager to Invesco Perpetual by completing our ‘ISA transfer form’. We are dependent on the previous ISA manager for receipt of the settlement, which can take up to 30 days. If the ISA to be transferred is for the current tax year and you also want to top-up your ISA, settlement must be received before the top-up can be made.

How to transfer an investment into a child’s name?

Once a designated child turns 18, the account holder should complete a Stock Transfer Form. This must be completed by both the account holder and the designated child. This must be sent to us with a new application form (to be completed by the child only) in order to transfer the holdings into the designated child's name.

How will income from my Invesco offshore funds be paid?

Income distributions will be paid directly into your bank or building society account. Cheque payment is no longer available.  Therefore, unless previously provided, distribution payments will be held until bank details are provided.

Income distributions for each fund will only be paid if they total US$50 or more at the income payment date. All income distributions below US$50 will automatically be used to purchase further shares of the same class.

I am a UK based private investor investing in an ICVC. What documents do I need to send for anti-money laundering purposes?

You will need to provide two separate documents as evidence of your identity and your current address. Please supply one document from each section below. 

We will accept the following documents as proof of your identity:

  • Current passport
  • Current full EEA/UK photo or old style driving licence*
  • UK photo provisional driving licence*
  • EEA member state identity card* (UK identity cards are not acceptable)
  • Northern Ireland voters card*
  • Residence permit issued by the Home Office
  • Firearms certificate*
  • A letter or document which evidences entitlement to a state or local authority benefit, tax credit, pension or grant (dated within the last 12 months)

We will accept the following documents as proof of your current address:

  • Recent utility bill (mobile phone bills are not acceptable)
  • Current local authority council tax statement or demand letter
  • Current full EEA/UK driving licence*
  • UK provisional driving licence*
  • EEA member state identity card* (UK identity cards are not acceptable)
  • Northern Ireland voters card*
  • An instrument of a court appointment, e.g. a liquidator or grant of probate
  • Solicitor's letter confirming completion of house purchase or land registration
  • Local council rent card or tenancy agreement
  • State pension or benefits notification letter
  • Recent credit card statement
  • Firearms certificate*
  • Recent bank/building society statement or letter
  • Recent letters or statements from other FCA-regulated financial institutions, e.g. pension providers or insurers
  • HM Revenue & Customs (formerly the Inland Revenue) tax correspondence (note: P45s and P60s are not acceptable)

* These documents can be used for name or address, but not both.

Important notes for UK clients

Counterpart driving licences are not acceptable.

Statements and documents printed from the internet are not acceptable.

All documents provided for evidence of personal identity must be current and valid.

Documents used for evidence of address need to be the most recent of their kind, e.g. less than 12 months for annually produced documents, less than 6 months for bi-annual documents and less than 3 months for quarterly or more frequently produced documents.

If you have changed your details, e.g. your address or name, please let us know and provide us with the relevant documents.

For our UK clients we’ll return all valuable documents by recorded delivery. All other documents are returned by first class mail.

 

I am a UK based/overseas corporate investor investing in an ICVC. What documents do I need to send for anti-money laundering purposes?

If your company is a public company you will need to provide each of the following:

  • Certificate of Incorporation
  • Tenancy agreement, recent bank/building society statement/letter, or recent utility bill that shows the company's business or registered address # †
  • Authorised signatory list
  • Exchange(s) on which shares are listed

# Please note these must be copies provided by your bank, building society or utility provider and not online copies you have printed yourself.

† These must not more than three months old.

If your company is a private company/partnership, you will need to provide each of the following documents:

  • Certificate of incorporation/partnership agreement
  • Tenancy agreement, recent bank/building society statement/letter, or recent utility bill that shows that company's business address # †
  • Authorised signatory list
  • List of all directors/partners
  • List of all shareholders/partners/beneficial owners/proprietors with interests of 25% or greater

# Please note these must be copies provided by your bank or building society and not online copies you have printed yourself.

† These must not be more than three months old.

 

I am a UK based/overseas private investor investing in an ICVC. Do I need to send the original documents for anti-money laundering purposes or can I send copies?

We understand that you may not want to send originals of valuable documents and we can accept independently certified copies of the required documents.

For UK clients, we can accept copies independently certified by a:

  • An employee of a firm regulated by the Financial Conduct Authority (FCA). For example: Financial Adviser or Bank/Building Society employee
  • Lawyer or solicitor (registered in the UK)
  • Chartered accountant (who is a member of the Institute of Chartered Accountants)
  • Doctor of medicine
  • Police officer
  • Post Office Document Certification Service
  • Teacher
  • Notary Public
  • Judge

For overseas investors we can accept copies independently certified by a:

  • Lawyer or solicitor
  • Notary public or member of the judiciary
  • Embassy or consular staff

The certifier must date and sign the document stating ‘this is a true copy of the original that I’ve seen’. The name, capacity, contact address and daytime telephone number of the certifier must be included, and must be dated within the last 6 months. They must be easily contactable, not a family member, and not retired.

Important notes

Documents that have been certified on the reverse of the document’s copy are not acceptable. The certifiers need to certify the pages that contain the copies of your documents.

All documents returned by overseas clients must be in English or sent with a translation completed by an accredited translator.

For our UK clients we’ll return all valuable documents by recorded delivery. All other documents are returned by first class mail.

For our overseas clients we’ll return all valuable documents by registered post. All other documents are returned by airmail.

 

I am an overseas private investor investing in an ICVC. What documents do I need to send for anti-money laundering purposes?

You will need to provide two separate documents as evidence of your identity and your current address. Please supply one document from each section below.

We will accept the following documents as proof of your identity:

  • Current passport
  • Current full EEA/UK photo driving licence*
  • EEA member state identity card*(UK identity cards are not acceptable)

We will accept the following documents as proof of your current address:

  • Mortgage statement
  • Recent bank/building society statement or letter
  • Recent credit card statement
  • Recent utility bill (mobile phone bills are not acceptable)
  • Current full EEA/UK photo or old style driving licence*
  • EEA member state identity card*(UK identity cards are not acceptable)
  • Local authority tax bill

* These documents can be used for name or address, but not both.

Important notes

Counterpart driving licences are not accepted.

Statements and documents printed from the internet are not acceptable.

All documents provided for evidence of personal identity must be current and valid.

Documents used for evidence of address need to be the most recent of their kind, e.g. less than 12 months for annually produced documents, less than 6 months for bi-annual documents and less than 3 months for quarterly or more frequently produced documents.

If you have changed your details, e.g. your address or name please let us know and provide us with the relevant documents.

All documents returned by overseas clients must be in English or sent with a translation completed by an accredited translator.

For our overseas clients we’ll return all valuable documents by registered post. All other documents are returned by airmail.

I have received a letter about money laundering, what is this about?

Anti-money laundering regulations state that we must verify clients’ identities. Verification checks are important as they make it more difficult for criminals to use the financial systems and therefore help prevent fraud. Our request for documents doesn’t mean that any suspicion falls on you.

If you decide to sell your holding, we’ll only be able to release the sale proceeds when we’ve completed the verification. If you remain unverified you will be unable to make any further investments with us, including regular savings plan investments.

 

I'm having trouble logging into the Online Valuation Service

Please check you are connected to the internet and are not using an old bookmark to our Online Valuation Service. Also, check cookies are enabled on your computer settings and you are using a recent version of your chosen browser.

Read more about problems accessing your account

Is it possible to invest in Invesco Perpetual funds through third party platforms?

You can invest in Invesco Perpetual ICVC funds through all major third party platforms, although please note that not all Invesco Perpetual ICVC funds will be available via each platform.

A selection of platforms that can be used are shown below:

Please note this list is not exhaustive.

Is your site susceptible to the Heartbleed vulnerability?

Our external websites and systems are not susceptible to the Heartbleed vulnerability. While you do not need to change your Invesco passwords as a result of this vulnerability, you may do so at your discretion. We generally encourage you to change your passwords on a regular basis as a best practice.

My organisation is a UK based/overseas trust or charity investing in an ICVC. What documents do I need to send for anti-money laundering purposes?

If your organisation is a trust or a charity you will need to send each of the following documents:

  • The organisation's constitutional document (e.g. trust deed)
  • A tenancy agreement, recent bank/building society statement/letter, or recent utility bill that shows the organisation's business address # †

# Please note these must be copies provided by your bank, building society or utility provider and not online copies you have printed yourself.

† These must not be more than three months old.

In addition, if your organisation is a trust, please confirm:

  • The type of trust (e.g. will trust, discretionary trust etc.)
  • The nature & purpose of the trust
  • The trust’s country of establishment
  • Verification documents for each individual trustee

If your organisation is a charity, please confirm:

  • The purpose of the charity.

Office contact details

View our full contact details

What are the charges for your offshore funds?

If you invest in our offshore funds, you will be charged a one-off entry charge. You will also pay ongoing charges each year. These charges vary by fund and share class.

For more details of the charges for each of our offshore funds, see the relevant fund and share class specific Key Investor Information Document, available on each offshore fund page or from literature and forms.

Alternatively, please speak to your financial adviser or contact us.

What are the different types of ISA?

There are two types of ISA: cash ISAs and stocks and shares ISAs.

You can invest in either or both, subject to subscription limits.

Within a stocks and shares ISA you can invest in a broad range of equity and bond investments, including ICVCs, unit trusts and investment trusts.

What are the ISA subscription limits for the 2017/2018 tax year?

The ISA annual subscription limit for the 2017/2018 tax year is £20,000, which can be invested in a cash ISA or a stocks and shares ISA or in any combination between the two.

Please note Invesco Perpetual no longer accepts new investments into a cash ISA.

What are the minimum investment levels for ICVC funds?

Minimum investment levels are set our below:

Read more about minimum investment levels for ICVC funds

What are the minimum investment levels for Invesco offshore funds?

Minimum investment levels vary dependent on the share class in question.

Share class Minimum investment level
  USD EUR GBP HKD JPY
A 1,500 1,000 1,000 10,000 120,000
B 1,500 1,000 1,000 10,000 120,000
C 250,000 200,000 150,000 2,000,000 20,000,000
E 650 500 400 4,000 40,000
I 6,500,000 5,000,000 4,000,000 40,000,000 400,000,000

Please ensure that you have been provided with the most recent fund and share class specific Key Investor Information Document(s) before making any decision to invest.

What can I invest in?

The answer to this question is pretty broad as you can invest in virtually anything that you think might appreciate in value over the years. Typically, investments fall into four main categories, also known as asset classes: cash, bonds, shares and property.

Read more about what you can invest in

What currencies can I deal in for Invesco offshore funds?

You can deal in any of the following currencies:

US Dollar (USD)
Sterling (GBP)
Hong Kong Dollar (HKD)
Euro (EUR)
Japanese Yen (JPY)

What do I do if I have forgotten my site User ID (or email address)?

If you have forgotten your site user ID (or the email address you registered with), you will need to re-register.

What do you do with any data you collect about me on this site?

Depending on the data we collect, we may use it simply to count the number of people using our site or, for example, to improve your personal experience of this site. For full information about our use of data, please see the Privacy policy section of our site Terms & Conditions.

What if I forget my login details for your Online Valuation Service?

If you forget either your password, your PIN number, or your security information, you can re-set them in your account settings. If you're not already logged in to our website, you'll need to enter your log in details to access this page.

If you forget your User ID / Email address or activation code, please contact our Investor Services team on 0800 085 8677 and they'll be able to assist.

What investment trusts can I invest into?

We offer a wide range of investment trusts which are listed on the 'Our Products' section of our website.

Investing directly through a financial adviser, stockbroker or bank

Many companies within this category can provide advice on, and facilitate, investing in an investment trust to fee-paying clients. You can use unbiased.co.uk to find a financial adviser near to you.

Investing through an execution-only platform

An investment in an investment trust can also be executed through an execution-only platform. Platforms generally give you the ability to transact and administer your account online, as well as giving you access to a wide range of investment options. A transaction charge is payable to the platform for the provision of this service.

A selection of platforms are shown below:


Please note this list is not exhaustive.

What is a dilution adjustment?

Under certain circumstances a dilution adjustment is applied to the price of Invesco Perpetual’s ICVCs to protect existing shareholders from the impact of costs related to dealing resulting from subscription and/or redemption activities by other shareholders.

Read more about dilution adjustments

What is an ICVC?

An ICVC or Investment Company with Variable Capital is a type of open-ended collective investment formed as a corporation under the Open-Ended Investment Companies Regulations of the United Kingdom.

What is an ISA?

An ISA is a tax-efficient wrapper in which you can hold ‘stocks and shares’ and/or ‘cash’.

ISA wrappers minimise the effects of income tax and capital gains tax on the investments it wraps.

Read more on the description of an ISA

What is FATCA (Foreign Account Tax Compliance Act)?

The Tax Regulations are aimed at reducing offshore tax evasion by requiring UK Financial Institutions, such as Invesco Asset Management Limited, and Invesco Fund Managers Limited (under the business name of Invesco Perpetual), to provide information to local tax authorities annually on financial accounts invested in certain products which are held by “Specified Persons”, in the relevant jurisdiction i.e. the US, Isle of Man, Guernsey, Jersey and Gibraltar.

Read more about FATCA

What is gearing and how does it work in relation to an Investment Trust?

Gearing (or leverage) is the process where Investment Trusts borrow money long-term in order to increase the amount of funds working for the benefit of shareholders.

Gearing increases the volatility of the portfolio and therefore the rise or fall in the value of net assets attributable to shareholders will be magnified.

What is the dealing cut off time for Invesco offshore funds?

The dealing cut-off point and valuation point are 12 noon (Irish time) on each business day.

What is the NAV of an Investment Trust and is it different to an investment trust's share price?

The Net Asset Value (NAV) is the total assets held within an Investment Trust company less prior charges. This is sometimes referred to as Shareholder Funds.

The NAV is different to the share price. The share price is the value of the share at a given moment. It is determined by the balance between supply and demand.

What process do I need to follow if someone dies?

We recognise that this may be an extremely difficult time, and we hope to do everything we can to make the next steps as straightforward as possible.

Please refer to ‘The next steps – probate procedure document’.

We have put together this guide to clearly set out the options available in relation to the investments that form part of a deceased’s estate.

If you have any questions, please contact us.

What type of investments can be held within a stocks and shares ISA?

You can invest in a broad range of equity and bond investments within an ISA including ICVCs, unit trusts and investment trusts.

What’s the difference between an Investment Trust and an ICVC?

The main differences between Investment Trusts and ICVCs are:

  • Investment Trusts are bought and sold directly on the London Stock Exchange via a stockbroker
  • Investment Trusts have a limited number of shares in issue (closed-ended)
  • Investment Trusts can borrow money to invest - known as gearing or leverage
  • Investment Trusts have an independent Board of Directors
  • The share price of Investment Trusts do not necessarily reflect the net asset value of the company
  • Investment Trusts can retain up to 15% of their yearly income
What’s the difference between ICVC accumulation and income shares?

ICVC accumulation shares reinvest income earned by the fund while ICVC income shares pay income out to shareholders

Find out more about ICVC share types

When I log in to the Online Valuation Service, I only have the option to update my details or log out. Why can't I see online valuations?

This is because your account has not been activated. To activate your account, please use the activation code sent to you by post.

Read more about activating your account

When registering for the site or Online Valuation Service I am getting a warning that my email address is already taken?

This may be because you have registered for the site already, or you share an email address with an existing user. If neither of these situations apply, please contact us immediately.

When will income from my ICVC or ISA be paid?

When you choose to have income paid out from your ISA or ICVC, any income generated by the fund(s) will be credited to your bank account on the fund(s) distribution pay date.

Income will only be paid when available and the amount will fluctuate.

A guide to income provides details on when Invesco Perpetual’s ICVC funds pay income.

Where can I find details about the charges for Invesco Perpetual ICVC funds?

Details of the charges applied to each of our ICVC funds can be found on each ICVC product page, within the ‘charges section’ of the page.

Where can I find details about the Invesco Perpetual ICVC fund range?

Details about the fund range can be found under our products.

Which share classes are available for your ICVC funds?

Each of our ICVC funds offers some or all of the following share classes: Accumulation, Income, X Accumulation, X Income, Y Accumulation, Y Income, Z Accumulation and Z Income, No Trail Accumulation, No Trail Income.

Details of the share classes available for each of our ICVC funds are stated in our ICVC Prospectuses.

Find out more about our ICVC share classes