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Keeping safe online with Invesco Perpetual 

What we do to keep you safe online

We are continually reviewing and upgrading our security measures so that you can have confidence in our online services.

We have invested in a number of measures that help protect you online, some of which we've highlighted here.

Logging in

Depending on when you registered, log in to the Invesco Perpetual website is with either a username or email address, and a password. The password field masks the characters entered as you type. Please try to avoid using 'common passwords' - these are passwords that can be easily guessed (for example, 1-2-3-4-5-6).

Your log in details are submitted over a secure connection to our servers for verification.
To access further online services, specific to your Invesco Perpetual account, additional information will be required when you register for these services.

Secure encryption and validation

Our website uses encryption technology, indicated by the padlock symbol at the top (or bottom) of your screen when logging in and viewing your account.

If you use a web browser such as Microsoft Internet Explorer or, for those using Windows 10, Microsoft Edge, Google Chrome, Mozilla Firefox or Apple Safari, due to the additional certification we have in place, you may also see the address bar turn green to show you are on a genuine, secure site. We recommend that whichever web browser is used, you keep it up-to-date. This is particularly important when logging in to the Online Valuation Service as we no longer support earlier, less secure connection methods.

Logging out

You should always use the log out button when you have finished using the website. This ensures the secure connection is closed and cannot be accessed by anyone else.

Seven tips to help you stay safe online

Whilst we do all we can to make our online service secure, there's also a lot you can do to help protect yourself.

1. Protect your PC

Ensuring that your PC is well protected is a critical step in protecting your personal details. Ensure you have a firewall, anti-virus and anti-spyware software installed on your computer and that this is kept up-to-date.

2. Don't write down passwords

Never divulge your username or password to anyone and avoid writing them down. Consider using one of many password vaults available on the Internet to store your passwords, but read reviews and get recommendations first.

3. Change your password regularly

Regularly changing your password can be one of the best defences against someone else accessing your account. Use a different password for every online account.

4. Treat emails with caution

Never respond to unsolicited emails requesting your security details. We will never ask for your security details via email. See How to spot suspicious emails.

5. Don't send your personal information by email

Email is inherently not a secure method of communication. You should never send any personal or account information this way. However, if you're registered for our online valuation service, you can contact us, securely, from your online account. After logging in to your account, select the Secure message link - all the information you send us in this manner is secure.

6. Use secure networks

If you connect to the Internet via a wireless network make sure it's a secured Wi-Fi network (tip - look out for the padlock icon in your browser). If you use a Wi-Fi network that is not secure, be careful about accessing websites that require you to log in with your personal details, or viewing any sites that may show your personal information. No matter how good your anti-virus software and other methods of protection are, if the network is not secure it is open to others to access too. It is therefore possible for your information to be fraudulently obtained.

7. Keep up-to-date

Checking this site and others, regularly, will help keep you up-to-date with online security and financial crime related matters.
Information on other useful websites

How to spot suspicious emails

No reputable company will ever ask you to confirm personal or account details by sending you an email. If you ever receive an email, appearing to be from Invesco Perpetual, asking you to do so, please contact us immediately.

It can be incredibly difficult to spot a fraudulent email. If you are ever in any doubt as to the authenticity of an email from Invesco Perpetual, please call us first, before clicking on any links in the email.

Common identifiers of suspicious emails:

Phishing emails

Phishing emails will copy logos and styles in an attempt to appear genuine. The message may urge you to click on a link within the email which will then direct you to a 'spoof' website that looks like a genuine web page. The website may ask you to enter security details such as account numbers, usernames and passwords. By doing so you may give the fraudsters access to your accounts. If you log in to a website that doesn't have a padlock symbol in the address bar, be suspicious.

False sense of urgency

Most phishing emails try to deceive you with the threat that your account will be closed or somehow incapacitated if it's not updated right away. An email that urgently requests you to supply sensitive personal information may be fraudulent. Don't be pressurised. If you are unsure make enquiries before taking any action.

Fake links

Many phishing emails include website links that look authentic but instead direct you to a fraudulent website that may or may not have a website address different from the link originally displayed. Always check where a link is going before you click by moving your mouse over the link in the email. Beware if this is different from what is displayed in the text of the link in the email. If it looks suspicious, don't click it.

Attachments

Similar to fake links, attachments can be used in phishing emails and are dangerous. Never click on an attachment from an unknown source. It could cause you to download spyware or a virus. Invesco Perpetual will never email you an unsolicited attachment or a software update to install on your computer.

Invesco Perpetual's email policy
Exchanging information via email is not a secure method of communication. For this reason, Invesco Perpetual will never disclose any account specific or personal data in our emails to you. And we won't act upon instructions, received by email, to change your personal details. Forms for changing details on your account can be found on our website; just go to Resources\Literature and forms. Alternatively, you can call us on 0800 085 8677 and we'll send the forms out to you.

Be suspicious if you receive an email asking you to click on a link to update your details. Do not click on the link.

Invesco Perpetual will never ask you to send any account specific information by email. If you are in any doubt as to whether the email is from Invesco Perpetual, please call us on 0800 085 8677.

Useful contact details